Ep 5. How Digitization Has Unearthed A New Look Automotive Aftermarket

In this episode of the Auto Tech Show, Marc discusses the evolving automotive aftermarket industry with Alexandra Eckstien from SKF. They explore the impact of digital transformation, the importance of long-term strategies over short-term fixes, and how company culture can empower employees to embrace change. Alexandra shares insights on the challenges faced by smaller distributors in adapting to digital solutions and the proactive approaches SKF is taking to prepare for future trends in the industry.

Takeaways

• The automotive aftermarket industry has undergone significant changes due to digital trends.
• Companies must invest in long-term digital solutions rather than short-term fixes.
• A culture of openness and encouragement fosters innovation and adaptability.
• Data accessibility is crucial for effective business operations in the automotive sector.
• Smaller distributors often resist change due to perceived lack of return on investment.
• SKF aims to support customers in their digital transformation journey.
• Creating a flexible organizational structure is key to adapting to new technologies.
• Engaging younger talents can disrupt outdated practices and drive innovation.
• Predictive data analytics will be essential for future success in the industry.
• High service levels and availability are critical drivers for customer satisfaction.

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