Ep 9. Interconnected Data within Automotive Servicing

In this episode of the Auto Tech Show, host Marc Babin discusses the significance of interconnected data in the automotive servicing industry with Suzanne Herrmann, Managing Director at Bosch Connected Industry. They explore how data can enhance customer experience, the challenges of implementing interconnected systems, and the importance of developing the right suite of solutions. The conversation emphasizes the need for a balance between data transparency and privacy, as well as the role of innovation and collaboration in driving success in the industry.

Takeaways

• Interconnected data is crucial for improving customer experience.
• Understanding customer needs is essential for service providers.
• Data privacy concerns must be addressed in digitalization.
• The risk of inaction in digital transformation is significant.
• Operators should prioritize what data to interconnect.
• Testing and feedback are vital for successful implementation.
• Empowering teams fosters innovation and creativity.
• Interdepartmental collaboration enhances product development.
• A positive leadership culture supports innovation.
• The automotive industry must adapt to generational differences in technology use.

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