Ep 20. How to connect automotive service advisors and technicians

In this episode of the Auto Tech Show, Cecil Ballard, CEO of the Institute for Automotive Business Excellence, discusses the importance of communication and teamwork in the automotive industry. He emphasizes the need for service advisors and technicians to work together effectively, leveraging technology to improve operations and customer service. The conversation highlights the significance of building a culture of success, defining clear communication standards, and fostering trust within teams to enhance productivity and profitability in automotive shops.

‍Takeaways

• Communication is key to closing gaps in the automotive industry.
• Building a culture of success requires teamwork and open dialogue.
• Technology can significantly improve communication and efficiency in shops.
• Defining standards helps create clarity in communication among staff.
• Trust between service advisors and technicians is essential for productivity.
• Leadership plays a crucial role in addressing shop challenges.
• A culture of communication leads to better customer service.
• Incremental improvements can lead to significant gains in productivity.
• Understanding the needs of employees leads to better business outcomes.
• A better business leads to a better life for owners and employees.

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